Support
How may we help?
Most problems are found by the checkup in a few seconds. For everything else, write to us and a person answers.
Write to us
Tell us what you expected and what happened, and attach the diagnostics zip (Jean › Send diagnostics; secrets are left out). Team plans get priority. Never send passwords, tokens or API keys; we'll never ask for them.
Run the checkup
Click Jean in the menu bar and choose Run checkup. It checks Claude, Slack, the background services, disk space and sleep settings, and says exactly what to fix. In Terminal, jean doctor runs the same checks. Quick fixes
Cancel or change a plan
Open the billing page with the email you paid with. Cancel, change plan, update your card or download invoices there. Your plan runs to the end of the period you've paid for. Refunds and cancellation
Common questions
Before you write.
Where's my license key?
On the thank-you page right after you bought, and in the email sent to the address you used at checkout. Can't find it? Write to us from that address. More about license keys
Can I move Jean to another Mac?
Yes. On the old Mac, Jean › Settings › Move to another Mac frees your key. Install Jean on the new Mac, paste the key, and copy the ~/.jean folder across if you want your settings, notes and board to come too. Lost the old Mac? Write to us and we free the key by hand.
Who pays for Claude?
You do, directly to Anthropic, on your own Claude plan or API key. It isn't part of Jean's price, so questions about Claude billing go to Anthropic.
Jean did something I didn't expect
Tell us in as much detail as you can, with the time it happened. Each Mac keeps a log of every approval check in Jean's logs folder (menu bar › Open logs folder), which helps us see what went on.
Jean stopped answering in Slack
Run the checkup first. The usual causes: the Mac went to sleep, Claude signed out, or the Slack app's tokens changed. The checkup names which, and what to do.